At ByBargain, we want you to shop with confidence. This Returns & Refunds Policy explains how returns, exchanges and refunds are handled for purchases made through our website.
For eligible products, we offer a 30-day return period from the date you receive your order.
To be eligible for a return, the product should be returned in an appropriate condition and, where applicable, with its original packaging, labels, tags, accessories and documentation.
Customers may examine products as they would reasonably be permitted to do in a physical shop. Where a product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, a deduction for diminished value may apply where permitted by law.
Nothing in this policy limits or excludes your statutory consumer rights.
We offer free returns for all eligible orders within the United Kingdom.
For eligible UK returns, customers can use our prepaid Royal Mail returns service at no return postage cost.
A printer is not required. Customers can use the QR code provided through the Royal Mail returns process and take the securely packaged parcel to a participating Royal Mail Customer Service Point or Post Office that supports prepaid label printing. The QR code can be scanned there and the return label printed for the parcel.
Customers may also print the return label themselves where this option is available.
Please follow the return instructions provided and retain your proof of postage until your return has been completed.
We accept exchanges for eligible products, subject to availability and the conditions set out in this policy.
If you would like to exchange an eligible item, please contact us with your order details and the replacement required.
If the requested replacement is unavailable, we may offer an alternative or process an appropriate refund.
If you receive a product that is faulty, damaged, incorrect, not as described or otherwise does not conform to the contract, please contact us as soon as reasonably possible.
We may request photographs, order information or other relevant details to help us investigate and resolve the issue.
Where a product is faulty or otherwise does not conform to your legal rights, we will provide the appropriate remedy required under applicable UK consumer law.
For health and hygiene reasons, certain intimate or hygiene-sensitive products, including underwear, are subject to specific return restrictions.
Where underwear or another hygiene-sensitive product is supplied sealed for health-protection or hygiene reasons, we do not accept returns or exchanges for change-of-mind purposes once the relevant seal or protective packaging has been opened or removed, where permitted by applicable law.
We will accept and appropriately handle claims where an item is faulty, defective, misdescribed, incorrect or otherwise does not conform to the contract.
Nothing in this section affects your statutory rights under applicable UK consumer law.
Once an eligible return has been received and assessed, approved refunds are normally processed by ByBargain within 3 business days.
Refunds will normally be made to the original payment method where possible. We do not charge a restocking fee
After we process the refund, the time it takes for the funds to appear in your account may depend on your bank, card issuer or payment provider.
Where applicable law requires a refund of the original standard delivery charge, we will comply with those requirements. Additional or upgraded delivery charges may be treated differently where permitted by law.
To start a return, please contact ByBargain using the contact details provided on our website or follow the Royal Mail return instructions provided by us.
For eligible UK returns, we provide access to our prepaid Royal Mail returns service free of charge.
Customers can either print the return label where available or use the provided QR code at a participating Royal Mail Customer Service Point or Post Office that supports prepaid label printing.
Please securely package the item and follow the return instructions provided.
Please retain your proof of postage until your return has been completed and your refund or exchange has been processed.
Our free Royal Mail returns service applies to eligible UK returns only.
If you are returning an order from outside the United Kingdom, please contact us before sending the item back so that we can provide the appropriate return instructions.
Unless otherwise stated or required by applicable law, return postage costs for international change-of-mind returns are the responsibility of the customer.
Where an international order is faulty, damaged, incorrect, misdescribed or otherwise does not conform to the contract, please contact us so that we can advise you on the appropriate return or resolution.
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or replace any rights you have under applicable consumer law.
If you have any questions about a return, exchange or refund, please contact us:
ByBargain – H&I Online Ltd
Email: sales@bybargain.com
Telephone: +44 7380 571761 / +44 118 375 1751
Further business and contact information is available on our Contact Us page.
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