Terms & Conditions

Last Updated: 17 August 2026

Welcome to ByBargain. These Terms & Conditions govern your use of the ByBargain website and the purchase of products from us.

Please read these Terms & Conditions carefully before using our website or placing an order.

By using our website or placing an order with us, you acknowledge that you have read and understood these Terms & Conditions.

1. About Us

This website is operated by:

H&I Online Ltd
Trading as: ByBargain
Company Number: 13686977
Registered Office: 50 Princes Street, Ipswich, England, IP1 1RJ
Email: sales@bybargain.com
Website: www.bybargain.com

In these Terms & Conditions, “ByBargain”, “we”, “us” or “our” means H&I Online Ltd trading as ByBargain.

“You”, “your” or “customer” means any person using our website or purchasing products from us.

2. Using Our Website

You agree to use our website lawfully and responsibly.

You must not:

Use our website for unlawful, fraudulent or malicious purposes.
Attempt to gain unauthorised access to our website, systems or accounts.
Interfere with the operation or security of our website.
Introduce viruses, malware or other harmful material.
Copy, reproduce or commercially exploit our website content without permission.
Use information from our website to create a competing commercial service without our written permission.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms & Conditions have been breached.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, measurements, colours and other information displayed on our website are accurate.

However, minor differences may occur due to:

Screen and monitor settings;
Lighting and photography conditions;
Manufacturer or supplier updates;
Packaging changes;
Manufacturing variations; or
Updates to product specifications.

Where a product has specific measurements, materials, colours or other characteristics, these will be stated in the relevant product listing where applicable.

If you require clarification about a product before purchasing, please contact us.

4. Branded Products and Authenticity

We take the authenticity of branded products seriously.

All branded products sold by ByBargain are sourced directly from the respective brand owners or their direct/authorised distributors.

We do not knowingly purchase or sell counterfeit products represented as genuine branded products.

Where appropriate, we maintain commercial purchasing documentation, including supplier invoices and purchasing records relating to our stock.

Third-party trademarks, logos, brand names, designs and other intellectual property remain the property of their respective owners.

Unless specifically stated, ByBargain is an independent retailer and is not owned by, operated by, sponsored by or endorsed by the relevant brand owner.

The sale of a genuine branded product through ByBargain does not by itself indicate an official affiliation, sponsorship or endorsement by the relevant brand.

Further information is available on our Authenticity & Sourcing page and in our FAQ.

5. Intellectual Property

All intellectual property belonging to ByBargain or H&I Online Ltd, including our original:

Website design;
Logos;
Branding;
Text;
Product descriptions;
Original photographs;
Graphics;
Marketing materials;
Website content; and
Other original materials

is protected by applicable intellectual property laws.

You may use the website for personal and legitimate purchasing purposes.

You must not reproduce, copy, modify, distribute, publish, commercially exploit or otherwise use our original content without our prior written permission, except where permitted by law.

Third-party trademarks, logos and brand names remain the property of their respective owners.

6. Product Prices

All prices displayed on our website are in British Pounds Sterling (£) unless otherwise stated.

We make reasonable efforts to ensure that prices are accurate.

However, pricing errors can occasionally occur.

We reserve the right to correct pricing errors and, where legally permitted, cancel an order affected by a genuine pricing error.

If an order is cancelled because of a pricing error after payment has been taken, we will provide an appropriate refund.

Why are some ByBargain prices lower?

ByBargain operates primarily as an online retailer and sources branded products directly from brand owners or their direct/authorised distributors.

Our online business model allows us to avoid some of the overhead costs associated with traditional physical retail operations.

Where we achieve savings through direct sourcing and lower operating overheads, we aim to pass those savings on to our customers through competitive pricing.

A lower price does not mean that a product is counterfeit or unauthorised.

7. Promotions, Discounts and Offers

Promotional prices, discount codes and special offers may be subject to specific terms.

Unless otherwise stated:

Promotional offers cannot be exchanged for cash.
Discount codes must be entered at checkout where required.
Certain products may be excluded from promotional offers.
Only one discount code may be used per order unless expressly stated otherwise.
We reserve the right to withdraw or amend a promotion where permitted by law.

Where a promotional offer has specific conditions, those conditions will be displayed alongside the offer.

8. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you will normally receive an automated order confirmation acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted.

A contract between you and ByBargain may be formed when we confirm acceptance of your order or dispatch the products, depending on the circumstances.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including:

The product is unavailable;
A pricing or listing error has occurred;
We suspect fraudulent activity;
Payment cannot be successfully processed;
There is an error in the order;
We are unable to deliver to the provided address; or
Other circumstances permitted by law.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

9. Stock Availability

We make reasonable efforts to keep our website stock information accurate.

However, stock discrepancies can occasionally occur, particularly where inventory is being sold through multiple sales channels.

If a product becomes unavailable after you place an order, we will contact you where appropriate and may offer:

An alternative product;
A revised fulfilment arrangement; or
A full refund.

If we cannot fulfil the order, we will not retain payment for an item that we cannot supply.

10. Payment

Payment must be made using one of the payment methods available at checkout.

Payment processing may be provided by third-party payment providers.

We do not normally have access to your full payment card details.

Payment providers may carry out security and fraud-prevention checks.

We reserve the right to delay, refuse or cancel an order where payment cannot be verified or where we reasonably suspect fraudulent or unauthorised activity.

11. Order Confirmation

After placing an order, you should receive an order confirmation by email.

Please check the confirmation carefully and contact us as soon as possible if any information is incorrect.

We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

12. Delivery

We aim to process and dispatch orders as quickly as reasonably possible.

Available delivery services and estimated delivery times will normally be displayed at checkout or within our delivery information.

For UK orders, delivery may typically take approximately 2–3 working days, depending on the service selected and circumstances affecting the carrier.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

Once an order has been handed to the delivery provider, delivery may be affected by circumstances outside our reasonable control.

These may include:

Postal or courier delays;
Severe weather;
Industrial action;
Operational disruption;
Incorrect or incomplete addresses;
Peak-period delays; or
Other circumstances beyond our reasonable control.

13. Tracking

Where a tracked delivery service is used, tracking information will normally be provided after dispatch.

Tracking information may take some time to become active after the parcel enters the carrier's network.

Customers should use the tracking information provided to monitor the progress of their delivery.

14. Incorrect Delivery Information

You are responsible for providing an accurate and complete delivery address.

Please check your address carefully before completing your purchase.

We cannot guarantee successful delivery where an incorrect or incomplete address has been provided.

If you realise that you have entered an incorrect address, contact us immediately.

We will try to assist where the order has not yet been dispatched.

15. Lost or Delayed Deliveries

If your order appears to have been lost or significantly delayed, please contact us.

We may need to investigate the delivery with the relevant carrier.

We will cooperate with the carrier's investigation procedures and provide an appropriate resolution in accordance with applicable law and your statutory consumer rights.

16. International Orders

Where international delivery is available, delivery options and charges will be displayed where applicable.

International orders may be subject to:

Import duties;
Customs charges;
Local taxes;
Customs clearance requirements; or
Other charges imposed by the destination country.

Unless otherwise stated, such charges are the responsibility of the customer.

Customers are responsible for ensuring that products can legally be imported into their destination country.

17. Returns and Cancellation Rights

Consumers purchasing online may have statutory cancellation rights under applicable UK consumer law.

Our Returns & Refunds Policy explains the applicable return process, conditions and timeframes.

Nothing in these Terms & Conditions is intended to remove or restrict statutory consumer rights.

Certain products may be subject to legal exceptions, including products affected by hygiene or health-protection requirements where applicable.

18. Condition of Returned Products

When returning an item, customers should take reasonable care of the product.

Where applicable, items should be returned with:

Original packaging;
Labels and tags;
Accessories;
Product documentation; and
Other items supplied with the product.

Customers may examine products as they would reasonably be permitted to do in a physical shop.

Where a product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, a deduction for diminished value may apply where permitted by law.

Nothing in this section affects statutory rights relating to faulty, defective or misdescribed goods.

19. Faulty, Damaged or Incorrect Products

If you receive a product that is:

Faulty;
Damaged;
Incorrect;
Not as described; or
Otherwise does not conform to the contract,

please contact us as soon as reasonably possible.

We may request photographs, order information or other relevant details to help us investigate the issue.

Where a product is defective or does not conform to your legal rights, we will provide the appropriate remedy required under applicable UK consumer law.

20. Refunds

Where a refund is approved, it will normally be made using the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Where applicable law requires a refund of the original standard delivery charge, we will comply with those requirements.

Additional or upgraded delivery costs may be treated differently where permitted by law.

21. Hygiene and Certain Products

For health and hygiene reasons, certain products may be subject to specific return restrictions where permitted by law.

This may include certain intimate, personal or hygiene-sensitive products where the relevant legal conditions apply.

Any applicable restrictions will be communicated through the relevant product or returns information.

Nothing in this section affects your rights where a product is faulty, defective or otherwise does not conform to the contract.

22. Website Availability

We aim to keep the ByBargain website available and functioning properly.

However, we cannot guarantee that the website will always be:

Available;
Error-free;
Free from interruptions; or
Free from technical problems.

Website availability may occasionally be affected by maintenance, updates, technical problems, hosting issues, cyber incidents or circumstances outside our reasonable control.

23. Third-Party Services and Links

Our website may use third-party services, including payment providers, delivery providers, technology providers and other service providers.

We may also provide links to third-party websites.

Third-party websites and services are governed by their own terms and policies.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

24. Reviews and Customer Content

Where customers submit reviews, comments, photographs or other content to ByBargain, you must ensure that the content:

Is truthful and based on your genuine experience;
Does not contain unlawful or defamatory material;
Does not infringe another person's intellectual property rights;
Does not contain malicious software; and
Does not contain inappropriate personal information belonging to another person.

We reserve the right to remove content that breaches these requirements or applicable law.

25. Fraud and Abuse

We take fraud and misuse of our website seriously.

We may investigate orders or transactions where we reasonably suspect:

Fraud;
Payment abuse;
Identity misuse;
Repeated dishonest claims;
Unauthorised payment activity;
Abuse of promotional offers; or
Other unlawful activity.

Where appropriate and legally permitted, we may cancel an order, restrict an account or take other reasonable measures to protect our business and customers.

26. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.

This includes liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation; or
Any other liability that cannot legally be excluded or restricted.

Subject to the above, we will not be responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions affects your statutory consumer rights.

27. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters;
Severe weather;
Fire;
Flood;
Epidemics or pandemics;
Industrial disputes;
Transport disruption;
Postal or courier disruption;
Government action;
Internet or telecommunications failures;
Cyber incidents; or
Other events outside our reasonable control.

Where possible, we will keep customers informed of significant disruptions affecting their orders.

28. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, store and protect your personal information.

29. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page with the relevant update date.

Changes will not affect rights that you have already acquired where applicable.

30. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protection rights applicable to you.

If you are a consumer living elsewhere in the UK or another jurisdiction, you may have additional mandatory rights that cannot legally be excluded by these Terms & Conditions.

31. Contact Us

If you have any questions about these Terms & Conditions, your order or our services, please contact us:

ByBargain / H&I Online Ltd

Email: sales@bybargain.com
Website: www.bybargain.com

Company Number: 13686977

Registered Office:
50 Princes Street
Ipswich
England
IP1 1RJ

Important Consumer Rights Notice

Nothing in these Terms & Conditions is intended to exclude, restrict or replace any statutory rights you may have as a consumer under applicable UK law.

Where there is any conflict between these Terms & Conditions and a mandatory legal right, the applicable legal right will prevail.

Terms & Conditions