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Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Last Updated: 17 August 2026
Welcome to the ByBargain FAQ. Here you can find answers to common questions about our products, authenticity, sourcing, payment security, delivery, returns, refunds and our competitive pricing.
If you cannot find the answer to your question, please contact us at sales@bybargain.com.
1. About ByBargain
What is ByBargain?
ByBargain is an online retailer operated by H&I Online Ltd, offering a wide range of fashion, clothing, footwear, accessories and other products at competitive prices.
We operate primarily online, which allows us to keep our operating costs efficient and pass the benefit of those savings to our customers.
Is ByBargain a UK company?
Yes. ByBargain is the trading name of H&I Online Ltd, a company registered in England and Wales.
Company Number: 13686977
Registered Office: 50 Princes Street, Ipswich, England, IP1 1RJ
2. Product Authenticity & Branded Products
Are your branded products genuine?
Yes. Authenticity is extremely important to us.
All branded products sold by ByBargain are sourced directly from the respective brand owners or from their direct/authorised distributors.
We do not knowingly purchase branded products from unauthorised or questionable sources, and we do not intentionally sell counterfeit products.
Our sourcing model allows us to maintain a clear and reliable supply chain for the branded products we offer.
Where do you source your branded products?
Our branded products are sourced directly from the relevant brand owners or their direct/authorised distributors.
This direct sourcing approach helps us maintain confidence in the authenticity and provenance of the products we sell.
Where appropriate, we maintain commercial purchasing documentation, including supplier invoices and purchase records, relating to our stock.
How do I know that a branded product is authentic?
We source our branded products directly from brand owners or their direct/authorised distributors.
This gives us a legitimate and traceable commercial supply chain and enables us to maintain appropriate purchasing records.
We take authenticity seriously and expect the products supplied to us to be genuine products originating from legitimate sources.
Can you provide proof of authenticity?
Where appropriate and legally permissible, we may be able to provide relevant information regarding the sourcing of a product.
Commercial supplier invoices and other purchasing documentation may contain confidential commercial information, supplier details or pricing information and therefore may not always be suitable for public disclosure.
However, we maintain appropriate records relating to our purchases and cooperate with legitimate enquiries from brand owners, rights holders and relevant authorities where required.
3. Brand Names, Trademarks & Intellectual Property
Do you have permission to use the brand names and trademarks displayed on your website?
We respect the intellectual property rights of all brand owners.
Third-party brand names, logos, trademarks, product designs and other intellectual property remain the property of their respective owners.
Where we sell genuine branded products, we may use the relevant brand name, trademark and product information to accurately identify and describe the products being offered for sale.
Nothing on our website should be interpreted as claiming ownership of a third-party brand or trademark.
Do you respect intellectual property rights?
Absolutely.
We respect the intellectual property rights of brand owners, manufacturers, designers, photographers, copyright holders and other rights holders.
We do not claim ownership of third-party intellectual property.
We also protect our own original website content, product descriptions, photographs, branding and other materials from unauthorised copying or commercial use.
What should I do if I believe something on the website infringes intellectual property rights?
If you are a brand owner, trademark owner, copyright holder or authorised representative and believe that material on ByBargain infringes your intellectual property rights, please contact:
Please provide details of the relevant rights, the material concerned and evidence of your ownership or authority to act on behalf of the rights holder.
We take legitimate intellectual property concerns seriously and will investigate them appropriately.
4. Why Are Your Branded Products So Affordable?
Why are your prices sometimes lower than other websites?
Our competitive pricing is a result of our direct sourcing and online-only business model.
We source branded products directly from brand owners or their direct/authorised distributors. This helps us access products through a more direct supply chain.
In addition, ByBargain operates primarily as an online retailer. We do not have the same level of overhead costs associated with operating a large network of physical retail stores.
This can help us reduce costs such as:
- High-street retail premises
- Physical store overheads
- Extensive retail staffing
- Store utilities and associated expenses
- Other traditional retail operating costs
Where we are able to save on sourcing and operating costs, we aim to pass those savings on to our customers through competitive prices.
Does a lower price mean the product is fake?
No.
A lower price does not automatically indicate that a product is counterfeit or inferior.
Our branded products are sourced directly from the relevant brand owners or their direct/authorised distributors.
Our business model allows us to operate with lower overheads and competitive sourcing costs, which helps us offer attractive prices.
Why don't you charge the same prices as high-street retailers?
Different retailers have different business models and cost structures.
Traditional retailers may have significant expenses associated with physical shops, premises, staffing, utilities, displays and other retail operations.
ByBargain operates primarily online and focuses on efficient sourcing and keeping unnecessary overhead costs under control.
Our philosophy is simple: where we can reduce our costs, we want our customers to benefit from those savings.
Are you selling cheaper because the products are old or defective?
Not necessarily.
A competitive price can result from purchasing arrangements, stock availability, promotional opportunities, direct sourcing and our lower operating overheads.
Products are offered according to their individual descriptions and condition. If a product is specifically described as clearance, outlet, discontinued, end-of-line or otherwise different from standard stock, we will provide relevant information in the product listing where applicable.
5. Payment Processing & Security
Is payment on ByBargain secure?
Yes. We take payment security seriously.
Payments are processed through secure payment systems and established third-party payment providers.
We use appropriate security measures to help protect customer payment information and personal data.
Does ByBargain see or store my full card details?
Payment information is processed through the relevant payment provider's secure systems.
We do not require access to your full card details to process your order.
What payment methods do you accept?
The payment methods available to you are displayed during checkout.
The available payment options may vary depending on your location, order and payment provider.
Why was my payment declined?
Payments can be declined for several reasons, including:
- Incorrect payment details
- Insufficient funds
- Bank restrictions
- Card security checks
- Fraud-prevention checks
- Payment-provider restrictions
- Technical problems
If your payment is declined, please check your details or try another available payment method.
6. Ordering
How do I place an order?
Choose the product you want, select any available options such as size or colour, add it to your basket and proceed to checkout.
After successfully placing your order, you should receive an order confirmation.
Can I cancel my order?
Please contact us as soon as possible if you wish to cancel an order.
We will try to accommodate cancellation requests where the order has not already been processed or dispatched.
If the order has already been dispatched, you may need to use the applicable returns procedure.
7. Delivery & Shipping
How long will my order take to arrive?
Delivery times depend on the delivery service selected and the destination.
For UK orders, estimated delivery times are normally shown during checkout or in the relevant delivery information.
As a general guide, UK delivery may typically take around 2–3 working days, depending on the service selected and circumstances affecting the carrier.
Will I receive tracking information?
Where a tracked delivery service is selected or used, tracking information will normally be provided after dispatch.
Please allow some time for the carrier's tracking system to update.
What happens if my parcel is delayed?
We aim to dispatch orders promptly, but once a parcel has been handed to the carrier, delivery is also dependent on the carrier's network.
Delays can occasionally occur because of:
- Postal or courier disruption
- Severe weather
- Peak periods
- Incorrect or incomplete addresses
- Operational issues
- Other circumstances outside our reasonable control
If your parcel appears to be significantly delayed, please contact us and we will assist where possible.
What happens if my parcel is lost?
If your parcel appears to have been lost in transit, please contact us.
We may need to investigate the matter with the relevant delivery provider before determining the appropriate resolution.
We will deal with lost-delivery situations in accordance with applicable carrier procedures and your statutory consumer rights.
8. Returns
Can I return an item?
Yes, subject to our Returns & Refunds Policy and applicable consumer rights.
Please follow the return instructions provided by ByBargain.
What condition should an item be in when returned?
Items should be returned in an appropriate condition, together with original packaging, labels, tags and accessories where applicable.
Customers should take reasonable care when examining products.
Where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, a deduction may apply where permitted by law.
Can I return an item because I changed my mind?
Eligible consumer purchases may have cancellation and return rights under applicable UK consumer law.
Certain products may be subject to legal or hygiene-related exceptions.
Please refer to our Returns & Refunds Policy for the full requirements and procedure.
9. Refunds
How are refunds processed?
Approved refunds will normally be issued to the original payment method where possible.
How long will my refund take?
Once ByBargain processes the refund, the time for the funds to appear in your account depends on your bank or payment provider.
Will my delivery charge be refunded?
This depends on the reason for the return, the delivery service used, our applicable policies and your statutory consumer rights.
Where applicable law requires the original delivery charge to be refunded, we will comply with those requirements.
What if my product is faulty or not as described?
Please contact us as soon as possible.
We may ask for photographs or other information to help us understand the problem.
We will investigate the matter and provide an appropriate remedy in accordance with applicable UK consumer law.
10. Privacy & Personal Information
How is my personal information used?
We use information where necessary to process your order, arrange delivery, process payments, provide customer service and operate our website.
Personal information is handled in accordance with our Privacy Policy and applicable data-protection requirements.
Do you sell customer information?
We do not sell customer personal information simply for third parties to use for their own marketing purposes.
Certain information may need to be shared with trusted service providers, such as payment processors, delivery companies and technology providers, where necessary to provide our services.
11. International Orders
Do you ship outside the UK?
International delivery may be available for selected destinations and products.
The available delivery options and charges will be shown where applicable during checkout.
Are customs or import charges included?
Depending on the destination, customs duties, import taxes or other charges may apply.
Customers are responsible for complying with applicable import requirements in their country unless otherwise stated at checkout.
12. Customer Service
How can I contact ByBargain?
You can contact us at:
For order-related enquiries, please include your order number so that we can assist you more efficiently.
How quickly will you respond?
We aim to respond as quickly as reasonably possible.
Response times may vary during weekends, public holidays and particularly busy periods.
13. Why Shop With ByBargain?
What makes ByBargain different?
Our approach is straightforward:
Source directly. Operate efficiently. Pass the savings on.
We aim to provide customers with genuine branded products and other quality products at competitive prices.
By sourcing branded products directly from brand owners or their direct/authorised distributors and operating primarily online, we can keep our supply chain and operating model efficient.
Rather than adding unnecessary costs to our prices, we aim to pass the benefit of our sourcing and lower overhead costs to our customers.
We want customers to be able to purchase genuine products at attractive prices without compromising on the shopping experience.
14. Still Have a Question?
If your question is not answered here, please contact our customer service team.
H&I Online Ltd T/A ByBargain
Company Number: 13686977
Registered Office: 50 Princes Street, Ipswich, England, IP1 1RJ
Email: sales@bybargain.com
Website: www.bybargain.com
We are always happy to help.
Important: This FAQ provides general information for customers and does not replace the ByBargain Terms & Conditions, Privacy Policy, Delivery Policy or Returns & Refunds Policy. Nothing in this FAQ limits or removes any statutory consumer rights available under applicable UK law.
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