Refund policy

Return & Refund Policy

At ByBargain, operated by H&I Online Ltd, we want you to shop with confidence. This policy explains how returns, exchanges and refunds are handled for purchases made through www.bybargain.com.

1. 30-Day Returns

For eligible products, we offer a 30-day return period from the date you receive your order.

To qualify for a return, items should be returned in an appropriate condition, with their original packaging, labels, tags and accessories where applicable.

Customers may examine products as they would reasonably be permitted to do in a physical shop. Where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, a deduction for diminished value may apply where permitted by law.

Nothing in this policy affects your statutory consumer rights.

2. Free UK Returns

We offer free return postage for eligible orders within the United Kingdom.

Customers can use our prepaid Royal Mail returns service at no return postage cost.

A printer is not required. We will provide return instructions and, where applicable, a Royal Mail QR code that can be presented at a participating Post Office or Royal Mail location offering label printing.

Please contact us before returning an item so we can provide the appropriate instructions.

3. Hygiene and Return Exceptions

For health and hygiene reasons, certain products, including underwear, have specific return restrictions. Where a product is supplied sealed for health-protection or hygiene reasons, we do not accept change-of-mind returns or exchanges once the relevant seal or protective packaging has been opened or removed, where permitted by applicable law.

These restrictions do not affect your statutory rights. We will appropriately handle claims involving faulty, damaged, incorrect or misdescribed products.

4. Exchanges

We accept exchanges for eligible products, subject to stock availability.

If you require a different size, colour or replacement item, please contact our customer service team.

Where an exchange is unavailable, we will explain the available return or refund options.

5. Refunds

Once we receive and assess your eligible return, we will notify you of the outcome.

Approved refunds are normally processed within 3 business days and issued to the original payment method. We do not charge a restocking fee 

Your bank or payment provider may require additional time to make the funds available.

Where statutory refund deadlines apply, we will comply with those requirements.

6. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, incorrect or not as described, please contact us promptly.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.

Where goods do not conform to the contract, customers will not be required to bear return costs where the law places those costs on the retailer.

7. Delivery Information

We offer free standard UK delivery on all orders.

Orders placed before 2:00 PM UK time on working days are normally dispatched the same day.

Our standard delivery service is Royal Mail Tracked 48, with delivery normally expected within approximately 2–3 working days.

Express delivery options may also be available at checkout.

Weekends, UK bank holidays and circumstances outside our reasonable control may affect dispatch or delivery times.

Please refer to our Delivery Information page for further details.

8. International Returns

Our free Royal Mail returns service applies to eligible UK returns only. For returns from outside the United Kingdom, please contact us before sending the item back so we can provide the appropriate return instructions.

Unless otherwise stated or required by applicable law, customers are responsible for return postage costs for international change-of-mind returns.

If an item is faulty, damaged, incorrect or misdescribed, please contact us so we can arrange an appropriate resolution. Customers will not be required to bear return costs where applicable law places those costs on us.

9. How to Request a Return

To request a return:

  1. Contact our customer service team with your order number and reason for return.

  2. We will provide the relevant return instructions and, where applicable, a prepaid Royal Mail QR code.

  3. Package the item securely and follow the provided instructions.

  4. Retain your postage receipt or proof of return until the matter has been resolved.

10. Customer Support

We aim to respond to customer enquiries within 24 hours during normal business days.

Email: sales@bybargain.com

Website: www.bybargain.com

Business: H&I Online Ltd, trading as ByBargain

Registered Office: 50 Princes Street, Ipswich, England, IP1 1RJ, United Kingdom

The registered office is not a customer-facing retail shop or a return address. Please use the return instructions provided by our customer service team.

11. Statutory Consumer Rights

This policy does not exclude, restrict or replace any rights customers have under applicable consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 where applicable.