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Consumers purchasing online may have statutory cancellation rights under applicable UK consumer law.
Our Returns & Refunds Policy explains the applicable return process, conditions and time frames.
Nothing in these Terms & Conditions is intended to remove or restrict statutory consumer rights.
Certain products may be subject to legal exceptions, including products affected by hygiene or health-protection requirements where applicable.
When returning an item, customers should take reasonable care of the product.
Where applicable, items should be returned with:
Customers may examine products as they would reasonably be permitted to do in a physical shop.
Where a product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, a deduction for diminished value may apply where permitted by law.
Nothing in this section affects statutory rights relating to faulty, defective or misdescribed goods.
If you receive a product that is:
please contact us as soon as reasonably possible.
We may request photographs, order information or other relevant details to help us investigate the issue.
Where a product is defective or does not conform to your legal rights, we will provide the appropriate remedy required under applicable UK consumer law.
Where a refund is approved, it will normally be made using the original payment method where possible.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Where applicable law requires a refund of the original standard delivery charge, we will comply with those requirements.
Additional or upgraded delivery costs may be treated differently where permitted by law.
For health and hygiene reasons, certain products may be subject to specific return restrictions where permitted by law.
This may include certain intimate, personal or hygiene-sensitive products where the relevant legal conditions apply.
Any applicable restrictions will be communicated through the relevant product or returns information.
Nothing in this section affects your rights where a product is faulty, defective or otherwise does not conform to the contract.
We aim to keep the ByBargain website available and functioning properly.
However, we cannot guarantee that the website will always be:
Website availability may occasionally be affected by maintenance, updates, technical problems, hosting issues, cyber incidents or circumstances outside our reasonable control.
Our website may use third-party services, including payment providers, delivery providers, technology providers and other service providers.
We may also provide links to third-party websites.
Third-party websites and services are governed by their own terms and policies.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
Where customers submit reviews, comments, photographs or other content to ByBargain, you must ensure that the content:
We reserve the right to remove content that breaches these requirements or applicable law.
We take fraud and misuse of our website seriously.
We may investigate orders or transactions where we reasonably suspect:
Where appropriate and legally permitted, we may cancel an order, restrict an account or take other reasonable measures to protect our business and customers.
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